Those who have the most frequent interaction with patients — nurses, staff members and technicians — often determine whether the overall care experience is perceived as expert or mediocre, caring or indifferent, positive or negative. Often, the attitudes of staff members are a reflection of the training they've received, the incentives they've enjoyed and the career opportunities they perceive within your organization.
Leadership determines the organizations working culture. Ten Adams can empower your organization leadership, through thoughtful training and development programs, tailored to your unique work place culture. We can help train your staff to communicate, interact and deliver care in a manner that transforms patients and visitors into loyal customers who will refer your organization to others.
Our healthcare culture transformation services include:
Culture & Brand Assessment More
It's a crowded and complex healthcare market out there, and it's far too easy to get lost in the shuffle - but simply "creating a brand" isn't enough. A brand isn't something an organization prints on stationary and signage. It's something an organization lives. At Ten Adams we have a proven track record of helping healthcare organizations understand and define their "corporate culture," translate that into a differentiating brand promise and stand out as a preferred provider by delivering that promise to every audience at every touch point.
Leadership Development More
Leaders have a tough, but necessary job. Every person in the organization takes their cue from their leadership. Assisting your leadership team in maximizing their effectiveness by reinforcing key values, building and aligning teams and creating frameworks for process improvement and change management is our role. We will help you get the results you are looking for in improved performance and engaged employees.
Organization Value Reinforcement: Character Matters! What is your organization's value system? Can you reinforce the important character traits needed to instill the mission of your organization? We think you can.
Team Building and Alignment: High performing teams deliver above standard performance. Creating a framework where teams can develop trust, collaboration and synergy will result in superior results.
Process Improvement: Key work processes benefit from thorough examination and analysis, with improved outcomes the desired result. Leaders encourage adaptability and strive for excellence in all core competencies.
Change Management: Change is constant. You move with it or against it. Organizations that embrace change and proactively manage the implications are more innovative and ultimately more successful.
Coaching & Mentoring More
There's no substitute for experience when it comes to helping others perform to their highest potential. That's why Ten Adams has invested in experienced healthcare leaders as vital members of its leadership team — and how we are uniquely able to help you develop the individuals and groups within your own organization who can take your hospital or healthcare network to the next level. Ten Adams offers our diverse experience and sound judgment to provide coaching to groups and individuals for sustained improvement and ultimately for superior results.
ten adams is a leader
Ten Adams provides strategic healthcare solutions to some of the top-ranked healthcare organizations in the United States. Unlike ordinary advertising agencies or consulting firms, Ten Adams blends more than 25 years of proven experience in strategy, culture and marketing, with a single-minded focus on healthcare. Our wide range of capabilities are rarely found in one company, which helps us align clients with the most appropriate long-term strategies for building profitable market share.
To learn more about our services, please contact Jon Headlee, President, at 812.253-6300, or by email jheadlee@tenadams.com.
